Welcome to Sweet Fern Boutique's Shipping and Returns FAQ page. If you questions didn't make the list, please email us at PaisleyRaye.SweetFernBoutique@gmail.com
What are your shipping rates?
Currently shipping anywhere in the USA. International shipping is $15.00.
- Total less than $50 -$4.00
- Total: $50-124.99- $7.00
- Total more than $125: FREE
- Pick up- FREE
What is your Return Policy?
At Sweet Fern Boutique we want you to love your new items! We are happy to accept returns and will issue store credit for the amount of item(s). Please email us within 3 days of receipt of item(s) to set up a store credit or exchange of the item(s).
- All returns/exchanges must be within 7 days of order receipt
- Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense.
- Sale items are FINAL SALE and may not be returned for any reason.
- Damages must be reported within 3 days of receiving merchandise. Please contact firstname.lastname@example.org for assistance.
How do I return my merchandise?
- Please review our return policy to be sure your return meets our requirements. Returns that do not meet requirements will not be accepted and additional postage will be paid to have them returned to you.
- Email us for a pre-paid shipping label
- Place unwanted merchandise in a shipping safe box or envelope with original invoice included.
- Attach the Free prepaid label to your packaging and take to your nearest Post Office.
Please allow up to 7 business days for processing once your return is received. confirmation email will be sent once the credit is available.
How does the exchange process work?
If you would like to exchange the same item for a different size, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only.
Can I exchange my item for a different size?
Yes! We have two options you can take to exchange your item for a new size.
- Our inventory moves quickly, so we recommend purchasing the new size now. Return the original size to us within 7 days of ordering for a refund.
- Return the unwanted size to us, note the exchange on your invoice, and we’ll ship the new one. A credit will be issued if the item has sold out.
Please be aware that sale items are final sale, and not eligible for returns or exchanges. We are making room for new items in the boutique!
How do I exchange my purchase for a different item?
If you’d like to exchange your purchase for an entirely different item, please send your return back. We will then issue store credit to you, making it easy for you to purchase your desired item.